Volvenix
CONVERSATIONAL AI
FREEMIUM
CLOUD
#14 in Conversational AI
Support Board Review — Unified Customer Chat Inbox
Support Board consolidates chats, messaging apps, and tickets into a single inbox for e-commerce and SMB support.
6.5
/ 10
Visit Support Board
7.2
Volvenix Verdict
AI-powered editorial review
A versatile live-chat and helpdesk tool ideal for SMBs needing unified customer communication.
PROS
- Unified inbox for multiple messaging channels
- Combines automation with human workflows
- On-site chat widgets and connectors
- Designed specifically for e-commerce and SMBs
CONS
- Lacks advanced AI automation features
- No public API for custom integrations
Is Support Board Right for You?
A quick checklist to help you decide.
You need to manage website chat and messaging apps in one place efficiently.
You need deep AI-driven automation and advanced analytics features.
You want to automate initial customer interactions while keeping human oversight.
Free-tier limits are a blocker for your high-volume support needs.
Your team requires easy-to-use live chat and ticket management for SMB support.
You require a public API for extensive custom integrations.
Ideal for: Small to medium e-commerce businesses and support teams seeking a unified inbox for chats and messaging apps.
Less suited for: Large enterprises requiring advanced AI automation, extensive integrations, or public API access should consider other options.
Bottom line: Unified inbox for multi-channel customer communication with combined automation and human workflows.
Editorial Review
Support Board excels at consolidating multiple communication channels into a single inbox, making it easier for small to medium businesses to manage customer support efficiently. Its combination of automated messaging and human workflows provides flexibility for various support needs. However, it lacks advanced AI capabilities and public API access, which may limit integrations and automation for larger enterprises. Best suited for SMBs focused on e-commerce and direct customer interaction.
AI-assessed from 3 sources.
Pros & Cons
Pros
Unified inbox for multiple messaging channels
Combines automation with human workflows
On-site chat widgets and connectors
Designed specifically for e-commerce and SMBs
Affordable pricing tiers
Cons
Lacks advanced AI automation features
moderate
No public API for custom integrations
major
No dedicated mobile app available
minor
Who Is It For & What Can It Do
AI Capabilities
Conversational AI
Key Features
Unified Inbox
Consolidates chats, messaging apps, and tickets into one interface
Automated Messaging
Supports automated responses combined with human workflows
On-site widgets
Customizable chat widgets for websites
Multi-channel Connectors
Connects to various messaging platforms
Team collaboration
Supports multiple users with role management
Best Use Cases
E-commerce customer support
Small business helpdesk management
Multi-channel chat consolidation
Automated and manual customer messaging
Ticket management for SMBs
Integrations
Facebook Messenger
WhatsApp
Inputs & Outputs
Textinput
Textoutput
Supported Languages
English
Security & Compliance
Compliance Standards
GDPR
Privacy · EU
Pricing Plans
Free
Best for individuals
Free
- Basic chat and ticket management
- Single user access
Pro
$20/mo
$20.00/mo billed annually
- Multi-user support
- Advanced messaging automation
Team
For small teams
$30/mo
$30.00/mo billed annually
- Team collaboration features
- Priority support
Offers a free plan with basic features; paid plans add advanced capabilities and team collaboration at affordable monthly rates.
Pricing History
New Plan
Jun 4, 2026
Team
$30.00/mo
New Plan
Jun 4, 2026
Pro
$20.00/mo
New Plan
Jun 4, 2026
Free
$0.00/mo
Support Channels
Documentation
Popular Comparisons
Top Alternatives
View all alternatives
Tutorials & Resources
Did you find this page helpful?
Frequently Asked Questions
What is this tool?
Support Board is a helpdesk and live-chat platform that unifies customer chats from websites and messaging apps into a single inbox.
How much does it cost?
Support Board offers a free plan and paid subscriptions starting at $20 per month with additional features.
Does it have a free plan?
Yes, Support Board provides a free plan with basic chat and ticket management features.
What integrations does it support?
It supports integration with various messaging platforms via connectors, primarily in paid plans.
Who is it best for?
It is best suited for e-commerce and SMB support teams needing unified multi-channel customer communication.
User Reviews
No reviews yet. Be the first to review Support Board!
Write a Review
Last verified: Jun 5, 2026
Info sourced from public data & vendor website.
Verify at board.support
Vendor? Manage listing
Scores are calculated algorithmically from feature coverage, pricing, user feedback & benchmark data — not influenced by commercial relationships. How we score → · Vendor Data Policy